- Person-centred focus
- Practical strategies
- Creative exercises
About Hayley
Hayley Matthews is a therapeutic counsellor who helps people manage stress, sleep difficulties and a wide range of emotional concerns. She offers a calm, non-judgemental space to talk through worries such as anxiety, depression, relationship and family tensions, grief, addiction and low self-esteem. Hayley aims to make sessions straightforward and practical so people can find manageable ways to cope day to day.
She works in a relational, person-centred way that focuses on understanding how life experiences shape feelings and behaviour. Sessions involve listening together to what has mattered in a client’s life, and gently uncovering patterns that contribute to current problems. Hayley may bring in practical strategies from cognitive behavioural therapy alongside reflective conversation when it feels helpful.
With five years' experience in mental health and the care sector, Hayley has supported people through loss, trauma, work stress, social anxiety and changes in life circumstances. She uses creative tools at times, such as journaling, metaphor or structured exercises, to help people express themselves and try new ways of responding.
Hayley is a member of the British Association for Counselling and Psychotherapy, BACP, and is registered with NCPS. Her approach is supervised and insured in line with professional practice. She offers online and telephone sessions and will agree session style with each person.
Contacting a counsellor can feel difficult; Hayley aims to make first steps easier. She guides people through a short matching process and then schedules sessions that align with their needs and goals.
Therapeutic approaches and online counselling
Hayley draws on client-centred work that prioritises the person’s experience, offering a warm, non-judgemental space to talk and make sense of difficult feelings. This approach helps when people need someone who will listen closely and reflect back what matters to them.She also uses cognitive behavioural therapy, which looks at how thoughts, feelings and behaviours interact. CBT offers practical exercises and simple strategies to test unhelpful thoughts and build new routines, which can be useful for sleep problems, anxiety and mood shifts.
Finding the right approach is part of the therapy journey. Hayley works collaboratively with each person to decide which methods suit their goals and preferences, and may combine reflective conversation with practical techniques over time.
Confirm the exact session formats available before booking, as session options are agreed with the therapist. Online and telephone sessions are mentioned in her practice description. Many people find remote sessions easier to fit around work or family life, let them reduce travel and make short check-ins simpler. Telephone work can be helpful when someone prefers not to use video, while online sessions can allow for worksheets and guided practices during a meeting.
Areas of expertise
Primary focus
Also works with
Additional focus areas
Therapeutic approaches
Experience
5+ years
Credentials
United Kingdom
Languages
English
Frequently asked questions
What kinds of problems does she help with?
Hayley works with issues such as anxiety, depression, stress, sleep problems, addiction, relationship and family concerns, grief and self-esteem difficulties.
What is her style of therapy?
Her style is relational and person-centred, offering empathic listening and honest feedback. She also uses techniques from cognitive behavioural therapy and mindfulness when appropriate.
How much experience does she have?
She has five years' experience working in mental health and the care sector supporting people with short and long term counselling needs.
What credentials and region are listed?
She is a member of the British Association for Counselling and Psychotherapy (BACP) and registered with NCPS, and practises in the United Kingdom.
Which languages are sessions offered in?
Sessions are offered in English.
Can people outside the UK work with her?
She is not taking international clients at this time.
What do sessions cost?
Cost varies with location and therapist availability; sessions use a subscription model that can be cancelled at any time.
How do I begin working with her?
Choose the Start Therapy button, complete a short matching questionnaire, and then schedule sessions according to the therapist's availability.